Ask a hospital CEO for the core values and you might expect a plaque on a wall. Chris Loftus, CEO of West Henderson Hospital, runs them differently. In this Fargo Talks clip with Jeff Fargo, he walks through the five values his team references every day, including in the daily safety huddle: teamwork, integrity, compassion, excellence, and respect. The acronym is TICER.
He explains why the hospital's medical executive committee put their photos and signatures on those five values, why every new physician who joins the staff receives that signed one-pager, and what he says when someone asks him to meet them halfway on standards. His answer comes down to one outcome: patient care.
Chris Loftus is the CEO of West Henderson Hospital in Henderson, Nevada, The Valley Health System's newest acute care hospital.
West Henderson Hospital: https://westhendersonhospital.com
What are West Henderson Hospital's core values?
Teamwork, integrity, compassion, excellence, and respect, the acronym TICER, as described by CEO Chris Loftus in this clip.
How does West Henderson Hospital hold physicians to its core values?
According to Loftus, the medical executive committee embraced the values, each physician on that committee put a photo and signature on a one-pager, and every new physician joining the staff receives it.
Why does Chris Loftus say no to "meet me halfway"?
In the clip, he says being good at three values and excellent at two is not enough. Lowering the standard, in his words, translates into poor patient care.
Full episode: https://youtu.be/G2RUZbGkUeo
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Fargo Talks: https://fargotalks.com
West Henderson Hospital: https://westhendersonhospital.com
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