West Henderson Hospital CEO Chris Loftus explains the three fundamental things every hospital patient wants from the people responsible for their care.
In this Fargo Talks conversation with Jeff Fargo, Loftus describes why patient safety, healing, kindness, and human dignity must remain central to the culture of a hospital.
Healthcare workers may be facing stress, frustration, or anxiety during a difficult shift. But Loftus asks the West Henderson Hospital team to remember that they did not enter beneath the emergency sign that day. The patient did.
That patient may be frightened, uncertain about what happens next, or facing a medical emergency without a spouse, family member, or close support system.
Loftus explains the standard West Henderson Hospital works to maintain for every patient:
“Don’t hurt me, heal me, and be nice to me.”
This clip is from Jeff Fargo’s Fargo Talks interview with Chris Loftus, CEO of West Henderson Hospital in Henderson, Nevada.
Topics discussed: West Henderson Hospital, Chris Loftus, Jeff Fargo, Fargo Talks, hospital patient care, emergency care in Henderson, healthcare leadership, patient safety, hospital culture, compassion in healthcare, and the patient experience in Southern Nevada.
