Chris Loftus, CEO of West Henderson Hospital in Henderson, Nevada, explains how he approaches the job of running a hospital and why he puts quality and safety above everything else.
In this Fargo Talks clip, Chris jokes that CEO is only three letters and says the title carries more weight than it needs to. He describes himself as the hospital's chief quality officer and chief vision officer, and he says his team knows quality and safety come first. He explains what he does about it every single week and why, in his words, the accolades are not the reason.
What does a hospital CEO do to keep quality and safety first?
Chris says he holds a quality meeting every single week, not every month and not every quarter. He says key people are in the room reviewing the metrics that make up the CMS star rating and Leapfrog.
Why does West Henderson Hospital track quality metrics so closely?
Chris says it is not about the accolades, which he calls the collateral that comes with putting safety first. He says it is because he wants to know that when a family member comes in, they are getting the best outcomes possible.
What is a "healthy obsession with quality"?
It is Chris's phrase for how his hospital approaches quality, and he says making it priority number one is his job as a hospital CEO.
This conversation is part of a longer Fargo Talks episode with Chris Loftus about leading West Henderson Hospital, hosted by Jeff Fargo.
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Fargo Talks: https://fargotalks.com
West Henderson Hospital: https://westhendersonhospital.com
Full episode with Chris Loftus: https://youtu.be/G2RUZbGkUeo
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