Before Chris Loftus walks into a patient's room, he stops at the nurse's station and asks five things. The plan of care. Something personal about the person in the bed: their sports, their family, their kids, their pets' names. In this Fargo Talks clip with Jeff Fargo, the CEO of West Henderson Hospital walks through his pre-visit checklist.
He explains why the hospital tracks every call light pressed in the building, why he wants to know how many times you used yours yesterday before he says hello, and how he checks that your medications and their side effects have already been explained to you. His reason for all of it comes down to one sentence about his own family.
Chris Loftus is the CEO of West Henderson Hospital in Henderson, Nevada, The Valley Health System's newest acute care hospital.
West Henderson Hospital: https://westhendersonhospital.com
What does West Henderson Hospital's CEO check before visiting a patient?
In this clip, Chris Loftus says he asks the nurse for the patient's plan of care, something personal about them (sports, family, kids, pets' names), their call light history, and whether the team has gone over their medications and side effects.
Does West Henderson Hospital track call lights?
According to Loftus, the hospital tracks every call light pressed in the facility, including how quickly staff responded and how many times a patient used it the day before.
Can patients look up their medications at West Henderson Hospital?
Loftus describes an app the hospital offers where patients can read the details of the medications they are given and send kudos to staff members.
Full episode: https://youtu.be/G2RUZbGkUeo
CONNECT
Fargo Talks: https://fargotalks.com
West Henderson Hospital: https://westhendersonhospital.com
#FargoTalks #WestHendersonHospital #PatientExperience
