At West Henderson Hospital in Henderson, Nevada, every elective surgery patient gets a personal call from a hospital executive the night before their procedure. CEO Chris Loftus makes many of those calls himself and calls it the best part of his day. West Henderson Hospital is part of the Valley Health System, serving Las Vegas, Henderson, and southern Nevada.
From @FargoTalkswith Jeff Fargo
West Henderson Hospital: https://www.westhendersonhospital.com