Chris Loftus, CEO of West Henderson Hospital, walks through how his emergency department moves: door to doctor sometimes in under five minutes, and patients who don't need admission typically home in about 150 minutes. His measure of success is the one patients actually use: get seen, get treated, get home to your family.
Who is Chris Loftus? Chris Loftus is the Chief Executive Officer of West Henderson Hospital in Henderson, Nevada, a 150-bed acute care hospital that opened in December 2024 as the seventh hospital in The Valley Health System. The ER figures he cites are the hospital's own; West Henderson is new enough that its emergency department data does not yet appear in public CMS reporting.
How long is the average ER visit? According to CMS data, the national median emergency department visit for patients who are treated and discharged is 161 minutes, and emergency departments at many large urban hospitals run three hours or longer.
What is door to doctor time? Door to doctor time measures how long a patient waits between arriving at an emergency department and being seen by a medical provider. National survey data puts the typical wait around 24 minutes.
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West Henderson Hospital, Henderson, Nevada
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