Chris Loftus, CEO of West Henderson Hospital, breaks down how families in southern Nevada can actually evaluate a hospital before they need one.
He points to two independent, publicly reported sources. CMS assigns hospitals an Overall Star Rating from 1 to 5 based on five categories: mortality, safety of care, readmission, patient experience, and timely and effective care. The Leapfrog Group, an independent nonprofit, assigns an A, B, C, D, or F Hospital Safety Grade based on measures like infection rates, errors, and other preventable harms. Chris explains why he tells his own team that average healthcare isn't acceptable.
Chris Loftus is CEO of West Henderson Hospital, part of Valley Health System and Universal Health Services (UHS).
What is a CMS star rating?
A 1 to 5 rating from the Centers for Medicare and Medicaid Services, combining mortality, safety, readmission, patient experience, and timeliness measures into one score.
What is a Leapfrog Hospital Safety Grade?
An A, B, C, D, or F grade issued twice a year by The Leapfrog Group, based on publicly reported hospital safety data.
How can I compare hospitals near me?
Look up CMS star ratings and Leapfrog Hospital Safety Grades for hospitals in your area, and read patient reviews alongside them.
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