What happens when the call after your hospital discharge comes from an AI agent? In this clip from my Fargo Talks conversation, Chris Loftus, CEO of West Henderson Hospital in Henderson, Nevada, explains that the hospital's parent company, Universal Health Services, has invested in an AI platform called Hippocratic AI, and that the hospital has started using it for discharge phone calls from an AI agent named Daisy.
He describes how patients respond, why the AI agent has time for every question and how, in some instances, a Daisy call scores better than a call from a person.
In our full conversation, Chris and I talk about where AI fits in patient care and where human judgment has to stay.
What is the Daisy call at West Henderson Hospital?
As Chris Loftus describes it, Daisy is an AI agent that makes discharge phone calls to patients. He says some patients have such a good experience that they call back and ask for the agent by name, and that because the AI agent has no next meeting, patients who want to talk longer or ask more questions can.
Full conversation: https://youtu.be/G2RUZbGkUeo
West Henderson Hospital: https://westhendersonhospital.com
Fargo Talks: https://fargotalks.com
Fargo Factor: https://www.fargofactor.ai
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