That bad review is still sitting there. ChatGPT can write the calm reply your next customer will read.
You have a negative review sitting there. Or worse, you rage replied at midnight when you saw it. Don't do that.
Here's the move: take the review and put it in ChatGPT with all the context about what happened. Have it give you a calm, three-sentence reply with no excuses. Review it, make sure it's good and in your voice, and post it under your name.
You're not talking to the reviewer. You're talking to your next customer.
Go ahead and reply to your oldest negative review.
Fargo Walks, episode 121. I'm Jeff Fargo, founder of Fargo Factor in Henderson, Nevada, and Fargo Walks is where I show how to put AI to work in a real business.
I can help you streamline and scale with AI. https://www.fargofactor.ai